GTC

Defects in appliances / crockery
Obvious defects and transport damage during despatch must be reported to Länggass-Tee immediately or at the latest 14 days after delivery. Hidden defects occurring later must be reported immediately upon discovery. Länggass-Tee shall, at its own discretion and with the customer's consent, rectify these defects free of charge or supply an equivalent replacement. If neither defect rectification nor replacement delivery is possible, Länggass-Tee will refund the purchase price.

Food products (tea, herbs, spices, honey)
In principle food that is in perfect condition cannot be returned or exchanged. The above-mentioned food products are almost indestructible if stored properly. However, if the goods you have ordered arrive in an unfit state for consumption (due to moisture or foreign flavours), please contact Länggass-Tee immediately.

Our biodynamic Aries herbs are completely untreated. Despite careful control at all levels, worm infestation or thread formation may occur. In such a case, please contact Länggass-Tee immediately.

Certain types of honey with a relatively high moisture content can start to ferment at high ambient temperatures. However, this can be detected even before the jar is opened. In such a case, the lid will bulge upwards or air will escape with a hissing sound when the lid is opened. If fermentation has occurred, please contact Länggass-Tee immediately.

Payment of the goods
Please pay for the goods received using the enclosed payment slip or its reference number within 30 days of the invoice date. In the event of late payment, Länggass-Tee is entitled to charge CHF 10.00 for the second reminder and CHF 30.00 plus 1% interest per month for the third reminder. Under certain circumstances, Länggass-Tee may insist on advance payment. Payments by credit card (via Paypal) are treated with the highest possible security criteria.

Suppliers and forwarders
We endeavour to pay all outstanding payments on time.
Länggass-Tee will not be liable for the costs of incorrectly overcharged customs duties.

Data protection
Länggass-Tee stores your address and order-related data in order to process your order. Länggass-Tee does not pass on any customer data to third parties. The only exception is credit card verification for corresponding payments. Likewise, Länggass-Tee does not accept any data from third parties, with the exception of customer requests or customer recommendations.